Terms of service

TERMS OF SERVICE

Last Updated: 2 September 2026

OVERVIEW

This website is operated by Floscara Sdn Bhd (Registration No. 1647376P / 202501045968) (“FLOSCARA”, “we”, “us” or “our”).

Throughout the website, the terms “we”, “us” and “our” refer to Floscara Sdn Bhd.

FLOSCARA offers this website, including all information, tools, features, products and services available through this website (collectively, the “Services”), to you subject to your acceptance of these Terms of Service.

By visiting our website, creating an account, purchasing a product from us, participating in our membership or rewards programmes, or otherwise using any part of the Services, you agree to be bound by these Terms of Service (“Terms”), together with any additional policies referenced herein or made available on our website.

These Terms apply to all users of the website, including browsers, customers, members, partners and other users.

Please read these Terms carefully before using our website.

If you do not agree to these Terms, you should not use the Services.

Any new features, products, services or tools added to the website may also be subject to these Terms.

SECTION 1 — ONLINE STORE TERMS

By using our Services, you represent that you have the legal capacity to enter into a binding agreement or, where applicable, that you are using the Services with the appropriate consent or supervision required by law.

You may not use our products or Services for any unlawful or unauthorised purpose.

You must not transmit viruses, malicious code or other material intended to damage, interfere with or compromise the operation or security of our website or Services.

A breach of these Terms may result in suspension or termination of your access to the Services, subject to applicable law.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse or restrict access to the Services where reasonably necessary, including in cases involving suspected fraud, abuse, unlawful activity, security risks or violation of these Terms.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services without our prior written permission, except as permitted by applicable law.

Headings used in these Terms are included for convenience only and do not limit or otherwise affect these Terms.

SECTION 3 — ACCURACY AND COMPLETENESS OF INFORMATION

We take reasonable care to ensure that information made available through our website is accurate and current.

However, information on the website may occasionally contain errors, omissions or outdated information.

Information provided on this website is intended for general informational and commercial purposes and should not be relied upon as professional medical, healthcare or other professional advice.

We reserve the right to update or correct website information where appropriate.

SECTION 4 — PRODUCTS AND SERVICES

Certain products or Services may be available exclusively online through our website.

Products may have limited quantities and may be subject to return, exchange or refund only in accordance with our applicable Refund Policy and Malaysian law.

We make reasonable efforts to display our products, packaging, colours, appearance and product information accurately.

However, actual colours and appearance may vary depending on your device, screen settings, lighting, production batches or other factors.

We reserve the right to discontinue products or limit quantities where reasonably necessary.

Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded under applicable Malaysian consumer protection laws.

SECTION 5 — PRODUCT USE

FLOSCARA offers beauty and personal-care-related products, including cosmetic accessories and false eyelash products.

Customers are responsible for reviewing and following any product instructions, warnings, care instructions and usage recommendations provided with the product or on our website.

You should discontinue use of a product if you experience unexpected irritation, discomfort or other adverse reactions and seek appropriate professional advice where necessary.

Product descriptions and beauty-related information provided by FLOSCARA are for general informational purposes and are not intended to constitute medical advice, diagnosis or treatment.

Individual results and experiences may vary.

SECTION 6 — PRICES

Unless otherwise stated, prices displayed on our website are shown in the currency indicated at checkout.

We may change product prices from time to time.

A price change will not ordinarily alter the agreed price of an order that has already been accepted and confirmed by us, except where permitted by law or where an obvious pricing error has occurred and is handled in accordance with these Terms.

Promotional prices may be available for limited periods and may be subject to specific promotional conditions.

Taxes, delivery charges or other applicable fees will be displayed or communicated where required before completion of the purchase.

SECTION 7 — ORDERS

Placing an order through our website constitutes an offer to purchase the selected products.

Receipt of an order confirmation does not necessarily mean that an order has been finally accepted where additional payment, fraud, stock or verification checks are required.

We reserve the right to reject or cancel an order for legitimate reasons, including:

product unavailability;
payment failure;
suspected fraudulent activity;
incorrect customer or delivery information;
obvious pricing or product information errors;
violation of promotional conditions;
suspected unauthorised resale or abuse; or
circumstances beyond our reasonable control.

If payment has already been collected for an order that we cancel, we will arrange an appropriate refund in accordance with applicable law and our payment procedures.

SECTION 8 — BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete and accurate purchase and account information.

You are responsible for updating relevant information, including your email address, telephone number, billing information and delivery details, where necessary to complete transactions or contact you regarding your order.

You are responsible for maintaining the confidentiality and security of your account credentials.

Please notify us if you believe your account has been accessed or used without authorisation.

SECTION 9 — PAYMENT

Payment must be made using the payment methods made available at checkout.

Payments may be processed by third-party payment providers, banks, e-wallet providers or other financial institutions.

Your use of a third-party payment service may also be subject to the terms and privacy practices of the relevant provider.

We reserve the right to withhold fulfilment until payment has been successfully authorised or received.

SECTION 10 — PROMOTIONS, DISCOUNTS AND FREE GIFTS

From time to time, FLOSCARA may offer:

promotional prices;
discount codes;
bundle offers;
gifts with purchase;
free products;
member-exclusive offers;
loyalty rewards; or
other promotional benefits.

Each promotion may be subject to separate conditions, including eligibility requirements, minimum purchase amounts, participating products, redemption periods, stock availability and expiry dates.

Unless expressly stated otherwise:

promotions cannot be exchanged for cash;
promotional benefits are non-transferable where linked to a specific customer account;
multiple promotions may not necessarily be combined;
free gifts are subject to availability; and
returned or cancelled purchases may affect eligibility for associated promotional gifts, rewards or discounts.

Where a promotion contains specific terms, those specific terms will apply in addition to these Terms.

SECTION 11 — MEMBERSHIP, LOYALTY POINTS AND REWARDS

Where FLOSCARA offers membership, loyalty points, rewards or similar programmes, participation may be subject to additional programme terms communicated to customers.

Points and rewards:

have no cash value unless expressly stated otherwise;
may only be redeemed in accordance with applicable programme rules;
may be subject to expiry;
may not be transferred between accounts unless expressly permitted; and
may be reversed where an underlying purchase is cancelled, refunded or determined to be fraudulent.

FLOSCARA may modify a membership or rewards programme from time to time. Where a change materially affects existing accrued benefits or customer rights, we will take reasonable steps to provide appropriate notice and comply with applicable law.

SECTION 12 — SHIPPING AND DELIVERY

Orders will be shipped in accordance with our Shipping Policy.

Delivery estimates are estimates and may be affected by circumstances outside our reasonable control, including courier delays, customs procedures, public holidays, severe weather, disruptions or incorrect delivery information.

Customers are responsible for providing accurate and complete delivery details.

International orders may be subject to customs duties, import taxes or other charges imposed by the destination jurisdiction unless otherwise stated.

SECTION 13 — RETURNS, EXCHANGES AND REFUNDS

Returns, exchanges, cancellations and refunds are governed by our Refund Policy and applicable Malaysian law.

Nothing in these Terms is intended to exclude or restrict any consumer right or remedy that cannot legally be excluded or restricted.

Customers should inspect products after delivery and contact FLOSCARA within the applicable period if there is a problem with an order.

SECTION 14 — OPTIONAL AND THIRD-PARTY TOOLS

We may provide access to tools, integrations or services supplied by third parties.

These services may operate under their own terms and privacy policies.

To the extent permitted by law, FLOSCARA is not responsible for the independent operation or conduct of third-party services that are not controlled by us.

You should review the applicable third-party terms before using such services.

SECTION 15 — THIRD-PARTY LINKS

Certain content, products or Services may include links to third-party websites.

Third-party links may direct you to websites that are not controlled by FLOSCARA.

We are not responsible for the content, accuracy, privacy practices or activities of independent third-party websites.

Your use of third-party websites is subject to their respective terms and policies.

SECTION 16 — USER CONTENT, REVIEWS AND FEEDBACK

If you submit reviews, photographs, suggestions, ideas, feedback, testimonials or other content to FLOSCARA (“User Content”), you confirm that you have the right to provide that content.

Where you expressly submit User Content for publication, promotional use, a campaign, contest or similar purpose, you grant FLOSCARA a non-exclusive, royalty-free right to use, reproduce and display that content for the purposes communicated at the time of submission, subject to applicable law.

We are not obligated to publish every review or submission.

We may moderate or remove content that is unlawful, fraudulent, abusive, defamatory, misleading, infringing, obscene, discriminatory, contains malicious code, violates third-party rights or otherwise breaches these Terms.

You remain responsible for the User Content you submit.

SECTION 17 — PERSONAL INFORMATION

Your submission of personal information through the website is governed by our Privacy Policy and Personal Data Protection Notice.

Please review our Privacy Policy for information about how Floscara Sdn Bhd collects, uses, processes, stores and discloses personal data.

SECTION 18 — INTELLECTUAL PROPERTY

Unless otherwise stated, the website and its contents, including:

the FLOSCARA name;
logos;
trademarks;
product names;
product designs;
photographs;
videos;
illustrations;
graphics;
packaging designs;
website design;
written content;
marketing materials; and
other brand assets

are owned by or licensed to Floscara Sdn Bhd or the relevant rights holder and are protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, commercially exploit or create derivative works from such materials without appropriate permission.

Nothing in these Terms transfers ownership of any FLOSCARA intellectual property to you.

SECTION 19 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally, our website may contain typographical errors, inaccuracies or omissions relating to:

product descriptions;
pricing;
promotions;
offers;
shipping charges;
availability; or
other information.

Where an obvious error occurs, we may correct the information and, where necessary, contact affected customers regarding an order.

If an order cannot reasonably be fulfilled because of an obvious error, we may cancel the affected order and refund amounts paid, subject to applicable law.

SECTION 20 — PROHIBITED USES

You may not use the website or Services:

for unlawful purposes;
to solicit unlawful acts;
to violate applicable laws or regulations;
to infringe intellectual property rights;
to harass, abuse, threaten or discriminate against others;
to submit false or misleading information;
to upload malicious code;
to collect personal information about others without authorisation;
to interfere with website security;
to engage in fraud;
to misuse promotional programmes;
to create fraudulent accounts or orders; or
to circumvent security or access-control measures.

We may restrict or terminate access where we reasonably determine that these Terms have been violated.

SECTION 21 — DISCLAIMER OF WARRANTIES

We aim to provide our website and Services with reasonable care and skill.

However, to the maximum extent permitted by applicable law, we do not guarantee that the website will always be uninterrupted, completely error-free or free from all technical issues.

Products and Services are provided subject to applicable statutory guarantees, warranties and consumer rights.

Nothing in these Terms excludes any guarantee, warranty, condition, right or remedy that cannot legally be excluded.

SECTION 22 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Floscara Sdn Bhd will not be liable for indirect, incidental or consequential losses arising from the use of the website or Services where such liability may lawfully be limited.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

In particular, these Terms do not remove any rights available to consumers under applicable Malaysian consumer protection legislation.

SECTION 23 — INDEMNIFICATION

To the extent permitted by law, you agree to indemnify Floscara Sdn Bhd against reasonable losses, liabilities, claims or expenses arising directly from your unlawful use of the Services, infringement of third-party rights or material breach of these Terms.

This provision does not apply where the relevant loss was caused by FLOSCARA's own unlawful conduct, negligence or breach of applicable obligations.

SECTION 24 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue in effect.

SECTION 25 — TERMINATION

These Terms remain effective unless terminated by you or FLOSCARA.

You may stop using the Services at any time.

We may suspend or terminate access where reasonably necessary because of:

material breach of these Terms;
fraud or suspected fraud;
unlawful conduct;
security risks; or
abuse of our Services.

Termination does not affect rights or obligations that arose before termination.

SECTION 26 — ENTIRE AGREEMENT

These Terms, together with policies and terms expressly incorporated by reference, constitute the agreement between you and FLOSCARA regarding your use of the relevant Services.

Our failure to enforce a particular provision on one occasion does not necessarily constitute a waiver of that provision.

SECTION 27 — CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in:

our Services;
our business;
technology;
legal requirements; or
operational practices.

The current version will be published on our website together with the updated “Last Updated” date.

Where a change materially affects existing customer rights or obligations, we will take reasonable steps to provide appropriate notice where required.

Your continued use of the Services following an effective update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

SECTION 28 — GOVERNING LAW

These Terms and any separate agreements through which we provide Services to you are governed by the laws of Malaysia.

Any dispute will be subject to the applicable jurisdiction and dispute-resolution procedures available under Malaysian law.

Nothing in these Terms limits any right a consumer may have to seek redress through the Tribunal for Consumer Claims Malaysia (Tribunal Tuntutan Pengguna Malaysia) or another competent authority where applicable.

SECTION 29 — CONTACT INFORMATION

Questions about these Terms of Service may be sent to:

Floscara Sdn Bhd
Registration No.: 1647376P / 202501045968

T2A-18-08, 3 Towers
No. 296, Jalan Ampang
Kampung Berembang
50450 Kuala Lumpur
Wilayah Persekutuan Kuala Lumpur
Malaysia

Email: floscara.co@gmail.com